Frequently Asked Questions

Regular dusting with a soft brush keeps your furniture looking great. For deeper cleaning, use a damp cloth with mild soap. Avoid harsh chemicals. Natural rattan benefits from occasional misting to maintain flexibility. Check our blog for detailed care guides.

Absolutely! We welcome visitors to our factory in Indonesia. Please contact us in advance to schedule a visit. We also have partner showrooms in several countries - contact us for locations near you.

We accept various payment methods including bank transfer, credit card, and PayPal. For large orders, we offer flexible payment terms with a 50% deposit and the balance due before shipping.

Yes, we ship worldwide! We work with reliable logistics partners to ensure your furniture arrives safely. Shipping costs and delivery times vary by destination. Contact us for a detailed quote.

We offer a comprehensive range of rattan furniture including living room sets, dining furniture, bedroom pieces, outdoor collections, and decorative accessories. Each piece is handcrafted by skilled Indonesian artisans using premium natural or synthetic rattan.

We have both indoor and outdoor collections. Our outdoor furniture is made with high-quality synthetic PE rattan that is UV-resistant, waterproof, and designed to withstand various weather conditions. Indoor pieces use natural rattan which is best kept in covered areas.

Yes! We offer a wide range of fabric options and colors for cushions. During the ordering process, you can select from our fabric catalog or provide your own specifications. Custom orders typically add 2-3 weeks to the delivery time.

Domestic delivery within Indonesia typically takes 7-14 days. International shipping can take 4-8 weeks depending on the destination and shipping method chosen. Custom orders may require additional production time.

We take great care in packaging your furniture. Each piece is wrapped in protective materials, bubble wrap, and sturdy cardboard. For international shipments, we use wooden crates for maximum protection.